{"id":13231,"date":"2023-03-18T06:32:03","date_gmt":"2023-03-18T06:32:03","guid":{"rendered":"https:\/\/saq0hpur0o.wpdns.site\/?page_id=13231"},"modified":"2026-02-24T11:29:58","modified_gmt":"2026-02-24T11:29:58","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.hecter.cn\/ru\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h2 class=\"wp-block-wd-title title wd-57ef61da\">1. Company Information<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-64c705d4\">This Refund &amp; Returns Policy applies to products sold by:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7c898e0e\"><strong>NANJING HARSLE MACHINE TOOL CO., LTD.<\/strong><br>Mingjue Industrial Park, Lishui, Nanjing, Jiangsu, China<br>Phone: +86 18052080815<br>\u042d\u043b. \u0430\u0434\u0440\u0435\u0441: <a>info@harsle.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2a41a45b\">The website hecter.cn is operated by NANJING HARSLE MACHINE TOOL CO., LTD. under the HARSLE brand.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-8c9219e7\">2. Business Nature<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f4eb9850\">HARSLE manufactures and exports industrial machinery primarily for business (B2B) customers.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0951461a\">Most machines are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-built<\/li>\n\n\n\n<li>Made-to-order<\/li>\n\n\n\n<li>Configured according to buyer specifications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4cfe5afc\">Due to the customized nature of industrial equipment, returns and refunds are handled under strict conditions as outlined below.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-6f28b86c\">3. Order Cancellation Policy<\/h2>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-4e1f583d\">Before Production Starts<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-371f1e0e\">An order may be canceled if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The written production confirmation has not been issued.<\/li>\n\n\n\n<li>No raw materials or parts have been prepared.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1f52350a\">In such case, refund of any advance payment may be processed after administrative costs are deducted.<\/p>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-d1cb5dc3\">After Production Has Started<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6ccb787d\">Once production has commenced:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders cannot be canceled.<\/li>\n\n\n\n<li>Deposits are non-refundable.<\/li>\n\n\n\n<li>Custom-made machinery cannot be returned.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-34d26919\">This is due to material procurement, engineering design, and production allocation.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-85f128c0\">4. Returns Policy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cdeafb01\">Returns are accepted only under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has a verified manufacturing defect.<\/li>\n\n\n\n<li>The defect is reported within 7 days of delivery.<\/li>\n\n\n\n<li>The issue is confirmed by HARSLE technical team.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-91a4cfa2\">Returns will NOT be accepted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind<\/li>\n\n\n\n<li>Incorrect specification confirmed by buyer<\/li>\n\n\n\n<li>Improper installation<\/li>\n\n\n\n<li>Damage caused during unloading by buyer<\/li>\n\n\n\n<li>Normal wear and consumables<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-cf007fdd\">5. Damaged in Transit<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0ac32711\">If goods are damaged during transportation:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buyer must notify HARSLE within 48 hours.<\/li>\n\n\n\n<li>Provide photos, videos, and shipping documents.<\/li>\n\n\n\n<li>Claim should be filed with shipping insurance provider.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3f8753f2\">If shipment was arranged under CIF or DDP by HARSLE, we will assist with insurance claims.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-bcbe5d11\">6. Refund Conditions<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f2b553d4\">Refunds may be issued only when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HARSLE confirms a material manufacturing defect.<\/li>\n\n\n\n<li>Replacement is not feasible.<\/li>\n\n\n\n<li>Both parties agree in writing.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2321cdb9\">Refund amount will not exceed the amount actually paid for the product.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8773bc1e\">Refunds do not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installation costs<\/li>\n\n\n\n<li>Local labor costs<\/li>\n\n\n\n<li>Production losses<\/li>\n\n\n\n<li>Indirect damages<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-6b77098a\">7. Warranty Support Instead of Return<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1aeffefa\">For most issues, HARSLE provides:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free replacement parts during warranty period<\/li>\n\n\n\n<li>Remote technical assistance<\/li>\n\n\n\n<li>Engineering guidance<\/li>\n\n\n\n<li>Spare part shipment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-89151656\">Industrial machinery issues are typically resolved through repair or parts replacement rather than product return.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-37403247\">8. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f63e0c81\">The following items are non-returnable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-configured machinery<\/li>\n\n\n\n<li>Tools and dies<\/li>\n\n\n\n<li>Electrical components once installed<\/li>\n\n\n\n<li>Software and controller systems<\/li>\n\n\n\n<li>Consumable parts<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-50f99a64\">9. Refund Processing Time<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6ee09172\">If a refund is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing time: 7\u201315 business days<\/li>\n\n\n\n<li>Refund method: original payment method (bank transfer)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3a1b4a87\">Bank charges may apply depending on international transfer regulations.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-6668701c\">10. Governing Law<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a697105b\">This Refund &amp; Returns Policy is governed by the laws of the People\u2019s Republic of China.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9a58d68f\">Disputes shall be resolved first through negotiation.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-27878b33\">11. Contact Information<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-675c0742\">For return or refund inquiries:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-75b67a98\">NANJING HARSLE MACHINE TOOL CO., LTD.<br>Mingjue Industrial Park, Lishui, Nanjing, Jiangsu, China<br>Phone: +86 18052080815<br>\u042d\u043b. \u0430\u0434\u0440\u0435\u0441: <a>info@harsle.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13231","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.hecter.cn\/ru\/wp-json\/wp\/v2\/pages\/13231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hecter.cn\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hecter.cn\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hecter.cn\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hecter.cn\/ru\/wp-json\/wp\/v2\/comments?post=13231"}],"version-history":[{"count":0,"href":"https:\/\/www.hecter.cn\/ru\/wp-json\/wp\/v2\/pages\/13231\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hecter.cn\/ru\/wp-json\/wp\/v2\/media?parent=13231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}